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Is the future of conversational AI compliant?

By OASIS Group | 23 February 2023

Whether #ChatGPT or other AI emerging tools will revolutionise our industries and jobs and how is something that only time will tell. But the truth is that we are in front of a technology that is just emerging and that will have a wide effect in our life. Can we really rely on these AI tools and are they compliant?

Occasionally, a tech innovation develops seemingly overnight and all the sudden, becomes viral and everyone talks about it. However, the way ChatGPT has erupted and has gone from unknown to hype seems unprecedented.

OpenAI, ChatGPT launched in November this free artificial intelligence chatbot that has incredibly human-like communication skills. Within weeks a Google search of the term “ChatGPT” turns up nearly 280 million results showing the ability to write articles, blogs, take tests or even code websites. But not only Google talks about the tool, social media is inundated with posts arguing why ChatGPT is or isn’t the most powerful tool in the world.

However, we are not here to argue about the potential of the tool as content generator, we are here to discuss whether AI tools’ meet regulatory Compliance. As Information Management providers we believe in artificial intelligence models and new technologies, but we need to ensure that if chose to use those tools are regulated and compliant before using them.

It is important that AI tools cover the risks of releasing inaccurate data to the world and ensures users’ data privacy. We think before using any AI tool is important to verify that there are policies in place with the right to rectify when a user discovers inaccurate data, which is a requirement under the EU’s General Data Protection Regulation (GDPR) and other data protection laws.

As AI tools are used over the world, more transparency is needed about what is done with users’ personal information. Also, another consideration will be to check that data is not shared with Third parties.

As of now, it is uncertain whether ChatGPT or other emerging AI tools are Compliant with GDPR. A legislation regarding the utilisation of AI models, making sure that individuals’ data privacy rights are protected should be enforced if those tools are going to be widely used.  In the meantime, investigation and how they are designed and used, and whether it collects, processes, or stores any personal data of individuals who are in the EU should be considered.

To find out more about how OASIS uses AI and process automation in a compliant way, contact us today.

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