FAQs

This is the date any new rates will come into effect.

When we notify you of a change in rate, this field will display what the new rate of the service will be after the date included in your notification communication (this will most likely have been emailed to you). The effective date is also included in your rate card.

This is the service cost as it stands in the current year.

The service names on your rate card lists which services are available as part of your existing contract with OASIS.

Each OASIS service has a unique code for our internal reporting. There will also be a service name to help you identify which service it relates to.

Did you know that you can place orders, run reports, update account details and much more using our online client portal?

Don’t have access to our online portal? Contact us here and one of our team will be in touch to get you up and running. In the meantime, this form can be used to request services.

Still need to chat with us? So we can assist you as quickly and accurately as possible, please have your account number ready. Our client care team can be reached via the email or phone number below;
You can contact our client care team via the regional email addresses below.

By Email:

England: clientcare.england@oasisgroup.com
Northern Ireland: clientcare.belfast@oasisgroup.com
Scotland: clientcare.scotland@oasisgroup.com
Dublin: clientcare.dublin@oasisgroup.com
Regional Ireland: clientcare.roiregional@oasisgroup.com

By Phone:

UK: 01440 760 190
ROI: 01 903 8159

Our digital solutions enable organisations to process documents from multiple sources in both physical and digital form. Documents can be easily shared between departments through an intelligent workflow. You can add, modify or delete business processes yourself, through our user-friendly workflow module.

If you make a document request before 4pm, OASIS will physically deliver your document to you the next working day. You can also choose to have the information digitised. Your digitised document will then be made available in our inventory management system exclusively for you.
OASIS can deliver your retrieval as follows:

• Digitally via ‘scan on demand’ in our online inventory management system OASIS Bridge
• Physically via the secure transport of OASIS
• Physically for inspection in our record centre
• Physical transport in your own control. You collect the documents yourself from our record centre.

Urgent retrieval: If the urgent request is made during office hours, you will receive the physical documents within 3 hours or within 2 hours if you wish to receive the documents digitally. Different service levels are possible in consultation.

Yes, OASIS offers several options: from a one-off clean-up to a periodic collection service on a fixed schedule. OASIS can also offer customised service if you operate from multiple locations. In addition, OASIS also destroys media such as CDs, DVDs, back-up tapes and hard drives, and can destroy and recycle your electronic office equipment.

Physical school records are stored in OASIS Group’s secure record centres and digital records are hosted in a Tier 3+ data centre. Our environmentally controlled record centres are secured at the highest level against theft, damage, and fire. This includes separate compartments and automatically closing fire doors in case of fire. Our archive complies with BORG-2 standards, among others. And our archive procedures, storage and management activities are NEN and ISO-9000 certified.