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An update on Mimecast Degraded Performance

By OASIS Group | 7 June 2023

Wednesday 07/06/2023 15:00pm BST

OASIS Group, along with IT service providers across the UK, actively responded to the recent report of degraded performance of mimecast email processing across the UK Grid.

07/06/2023 10:43 am Mimecast released the following statement:

We are aware that some customers hosted on our UK grid may be experiencing email delivery delays and issues logging into our ADCON. We are currently investigating the issue and updates will be posted here as they become available.

Steve Townley, the CIO of OASIS Group

OASIS Group have been investigating the impact of this issue to our email processing, and where possible have proactively contacted clients and team members.

We are monitoring the situation closely and will ensure all clients that have contacted us during this timeframe have their requests expedited appropriately.

If you would like to find out more about the incident, please monitor via the follow the link: https://status.mimecast.com/

Thursday 08/06/2023 9:00am BST

OASIS Group can confirm the incident has now been resolved and our client care team are actioning all cases.

07/06/2023 9:56 pm Mimecast released the following statement:

Services remain stable and the backlog has returned to normal levels. We thank you for your patience as we worked to resolve this issue. We will continue to monitor the situation and will update this page in the morning BST.

Thank you to all clients for their understanding on this matter and well done to all OASIS Group team members in their proactive response to this event.

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