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How to choose a corporate whistleblowing platform – questions for compliance leaders

Introduction 6 questions to help assess your current whistleblowing set-up

If you’re in charge of your organisation’s confidential reporting system, the stakes are high. Legislation has tightened up, external and internal scrutiny has increased, and employee expectations are higher than ever before. Platform requirements have changed and your existing processes may no longer be fit for purpose.

Here are 6 questions to help assess your current set-up and put together a strategy for the future.

 

 

Question #01 Should I build or buy?

You may be tempted to build something in house, because it feels quicker or cheaper than buying a platform. Some organisations try to repurpose existing HR systems, intranet forms or other grievance and complaint reporting tools. However, the risk is that because these tools aren’t purpose-built for whistleblowing, they don’t offer your desired levels of security and anonymity. For instance, the UK government’s whistleblowing guidance states that ‘it is best practice to keep disclosures confidential and handle them anonymously if requested by the worker’[1]. Even if your systems do offer anonymity, employees may not fully trust that their identities will be protected when using legacy or multipurpose platforms.

[1] https://www.gov.uk/guidance/whistleblowing-guidance-for-employers

Question #02 What regulatory requirements do I need to consider?

If your organisation is based in the UK, you’ll need to be up to speed on recent changes to the FCA (Financial Conduct Authority) requirements for those in the financial services sector, and amendments to the Employment Rights Act which affect all employers. Irish organisations must comply with changes in legislation in line with the EU Whistleblowing directive, including the Protected Disclosures (Amendment) Act 2022 which introduced mandatory reporting channels for employers with more than 50 employees. More information can be found in our blog on the changing context of whistleblowing in the UK and Ireland.

 

Question #03 What security measures should our system include?

For your system to be taken seriously as a confidential reporting tool, your employees must trust its security credentials. Your whistleblowing platform should offer end-to-end encryption. Metadata should be removed so even your reporting platform supplier can’t identify who submitted a complaint if the user selects the ‘anonymous’ option.

Question #04 Should the platform integrate with our other systems?

While the disclosure route itself should be fully confidential, with the option of complete anonymity, your whistleblowing and reporting processes should be integrated across your organisation.

Using one specialist platform for all types of confidential reports makes it easier to track trends and analyse problem areas. It reduces duplication of effort and bottlenecks as the load can be spread across relevant case handlers or complaints managers. Keeping systems separate means responsibility is siloed within HR, compliance, legal, safeguarding, internal audit and information governance teams, risking unclear accountability and inconsistent investigation standards.

Question #05 What about scalability?

You’ll need to make sure your system – and your people – can handle growing volumes of reports. In this instance the right tech can support the team. While older whistleblowing tools or speak-up systems were designed to collect reports, they lacked case management functionality. More modern options include features like evidence management, task assignment, witness tracking and investigation workflows. These types of system reduce the time complaints handlers need to spend on manual tasks and avoid information being duplicated into spreadsheets, email and shared drives.

Question #06 What might impact user adoption?

Confusion about where and how to make a report can prevent employees from speaking up. If your organisation has separate channels for whistleblowing, HR grievances, safeguarding, or bullying, you’re adding unnecessary friction into the process. By offering one simple, easy-to-use route, which is well-publicised in your organisation, you can encourage employees to report wrongdoing or misconduct. The usability of the system is also a consideration. Make sure the platform can be used on both PCs and mobile devices, that it’s available in the relevant language for your global colleagues and – crucially – that it allows for anonymous, two-way communications so those making reports can check on progress. The final consideration for user adoption is privacy and security. Choose an end-to-end encrypted platform that guarantees anonymity to reassure employees their identity will be protected.

Take action Peace of mind for the whole organisation

If you’re looking for a corporate reporting system that is fit for purpose in 2026 and beyond, OASIS Notify is the answer. Talk to our team about using the platform to reduce risk, protect brand reputation, stay compliant and improve employee engagement.

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