Start a conversation Client Portal

Client Support

Complete the form below and one of our dedicated team members will respond as soon as possible.

Client Portals

We're here to help

Please supply your current Account ID number in the description field.  You can find your Account ID within your OASIS Bridge account or on an invoice.

Visit our client portal for more information

Republic of Ireland

Frequently Asked Questions

  • Sector-specific questions
  • Records management
  • Scanning

Sector-specific questions

Are you set up to manage confidential information from banking sector clients?

Absolutely. We work with some of the banking world’s biggest names. We hold the relevant ISO certifications for quality, environmental and information security management, and Cyber Essentials Plus.

Do you have experience managing information in the highly specialised upstream segment of the energy sector?

We do. We work with 89% of the UK’s well operators from our facilities in Aberdeen, North Wales, Dundee and London. We have specialist storage facilities for core and other subsurface samples. You’ll struggle to find our mix of geology, geophysics, oceanography and sedimentology expertise at any other major energy information management provider.

Are you qualified to store, scan, manage and digitally send healthcare documents?

Yes we are. We provide records management services to more than 650 healthcare clients, scanning and storing Lloyd Geoge records and other patient data in line with GDPR and NHS DSPT requirements. We’re an NHS Interoperability Toolkit (ITK) level 3 accredited supplier, able to securely transmit Patient Identifiable Data (PID) across the Health and Social Care Network (HSCN). We can format scanned records for easy integration into your Electronic Health Record (EHR) system.

Are you qualified to store, scan and manage legal documents?

Absolutely. We work with over 650 firms in the legal sector, from ‘magic circle’ companies to boutique law firms. We collect, store, retrieve, and deliver court documents, wills, deeds, contracts and other precious documents. Our scanning service is covered by BS10008, meaning your digital files can be used in legal proceedings.

We’re a public sector organisation, procuring information management services through a framework agreement. Can we work with you?

We have two decades of experience working with public sector organisations including large healthcare providers, police services and local government bodies. We’re registered on framework agreements including:

  • Crown Commercial Services (CCS)
  • Yorkshire Purchasing Organisation (YPO)
  • Eastern Shires Purchasing Organisation (ESPO)
  • NHS Shared Business Services (NHS SBS)
  • Office of Government Procurement (OGP)
  • Greater Manchester Combined Authority (GMCA)

Records management

Can you help us transition to digital records?

Absolutely we support digital transformation strategies, including digitisation, metadata design, system integration, and process automation.

How can records management consultancy benefit my business?

We help streamline your records processes, reduce operational costs, strengthen compliance, and support better decision-making through improved access to information.

What is records management consultancy?

Records management consultancy involves expert guidance to help your organisation manage physical and digital records more efficiently and in compliance with relevant regulations.

Can shredding be part of a wider records management service?

Absolutely shredding can be fully integrated with your overall records management strategy, including storage, scanning, and retention scheduling.

How do you ensure the confidentiality of on demand scans?

We use secure retrieval, scanning, and encrypted file transfer processes to protect sensitive data and maintain confidentiality.

What types of documents can be scanned on demand?

Any document stored with OASIS including legal files, invoices, reports, and personnel records can be scanned and delivered digitally on request.

How quickly can I receive a scanned document?

We offer same day or next day delivery for most Scan on Demand requests, depending on the urgency and volume.

What is Scan on Demand?

Scan on Demand is a service that allows you to request the scanning of specific documents stored at our facility we’ll retrieve, scan and deliver them to you digitally, often within hours.

Can I customise my tape rotation schedule?

Yes rotation plans are fully bespoke and can be aligned with your backup cycles or disaster recovery objectives.

Can scanned legal documents be integrated into our case management system?

Yes OASIS can format scanned files to be compatible with most legal case management systems, supporting easy access and digital workflows.

Scanning

What’s the process for requesting a Scan on Demand?

You simply submit a request via our secure online portal. We’ll retrieve the document, scan it, and send it to you digitally.

How do you ensure the confidentiality of on demand scans?

We use secure retrieval, scanning, and encrypted file transfer processes to protect sensitive data and maintain confidentiality.

What types of documents can be scanned on demand?

Any document stored with OASIS including legal files, invoices, reports, and personnel records can be scanned and delivered digitally on request.

How quickly can I receive a scanned document?

We offer same day or next day delivery for most Scan on Demand requests, depending on the urgency and volume.

What is Scan on Demand?

Scan on Demand is a service that allows you to request the scanning of specific documents stored at our facility we’ll retrieve, scan and deliver them to you digitally, often within hours.

Do you scan maps, architectural plans, and engineering drawings?

Yes OASIS specialise in large-format scanning for oversized documents such as site plans, blueprints, technical drawings and geographical maps.

How do you ensure the accuracy of digitised legal documents?

We apply OCR and verification processes during and after scanning to ensure the content is accurate, complete, and legally admissible.

Can you index scanned files for easy retrieval?

Yes OASIS offer indexing services that make your scanned documents searchable and easy to locate by keyword, reference, or metadata.

How do you ensure the quality of scanned microfiche and microfilm?

We use specialist scanning equipment and carry out quality checks on every reel or fiche sheet to ensure clarity, alignment and completeness.

What formats are available for digitised microfiche and microfilm?

We typically provide digitised files as PDF, TIFF, or JPEG. Other formats can be supplied based on your system or archival requirements.

Access your client portal

Client Portals