FAQs

Digital transformation can be seen across every sector however the types of technology can vary from industry to industry. There are various factors that influence the digital transformation journey, including regulatory commitments, and it is important to understand these early on in your journey.

As the focus continues to shift to a global economy many industries are finding that digital transformation is helping them stay competitive. Through the adoption of digital technologies businesses and organisations are able to save time and money.

Digital transformation is the process of integrating digital technologies across various areas of a business. Technology is used to automate new, or modify existing, business processes.

Indexing is key to the easy retrieval of electronic records. You should index your records according to the information that will be needed in order to retrieve the record. We can assist you in creating your indexing system. We offer customised indexing based on your company’s needs. Also, we offer an OCR option to help with the search and retrieval of your electronic records.

One of the main benefits of digital imaging is that it drastically reduces the time it takes to access your records. Digital imaging reduces your storage costs and space. Also, digital imaging is beneficial for companies that have multiple locations with several employees that need access to the same information.

No. We suggest only digitising records that are ‘active’, for example personnel files for existing Team Members, inactive files that are still within their required retention period can be securely stored in one of our regional record centres.

Yes. Once your confidential information is securely shredded, we provide you with a Certificate of Destruction.

No. We will not shred any of your records in our records centre until the request is given in writing by an authorised person.

No. We also shred media including CD’s, DVD’s, backup tape and hard drives. Also, we can destroy and recycle your electronic office equipment.

Yes. The scan on demand service securely delivers a digital copy of the record over the HSCN network, to the practice in 4 hours. This is often used when a practice is preparing a SAR.

A same or next day courier service is also an option if the original paper record is required.